Terms of Use


This Terms of Use (or "TOU") is an agreement between you and Ayusmart Technologies, LLP. ("Ayusmart"). You use our services offered through website available at URL: www.fma.*** (where *** represents various domain names) and www.reachmydoctor.in operated by Ayusmart (“Website”) and Our mobiles applications such as “FMA-Smart”, FMA-Desk” ,ReachMyDoctor(RMD) mobile application available for download at Google Play Store , Apple App Store , Windows App Store (“Application”) operated by Ayusmart or avail any services (“Services”) offered by Ayusmart through the Website or Application.

Ayusmart Technologies LLP., having its registered office at Registrar office: Nikhil Embassy, 133/53, East End 'B' Main Road, Jayanagar 9th Block, Bangalore - 560078 ("Ayusmart", the "Company", "we" or "us"). Ayusmart, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations ("Service") and this Service is provided only in good faith. The Services of Ayusmart are essentially provided to bridge the information gap between patients and doctors.

We request you to carefully go through these terms of use ("Terms of Use") before you decide to avail the Services of Ayusmart. By registering with the Company to avail our Services, you irrevocably accept all the obligations stipulated in these Terms of Use and agree to abide by them. Accessing the Website through any medium, including but not limited to accessing the website through mobile phones, smart phones and tablets, are also subjected to these Terms of Use. These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Website, you signify your agreement to these Terms of Use as well as the Website's www.ayusmart.com/privacy (which is hereby incorporated by reference herein). We reserve the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these Terms of Use periodically. The Website or Mobile apps or Our Services should not be used in cases of medical emergencies and Ayusmart does not, and should not be considered in any form to be a substitute for a doctor or a hospital. We encourage you to independently verify any information you see on the Website or mobile apps with respect to a doctor or health care provider that you seek to make an appointment with.

  1. Registration

    If you wish to schedule an appointment with a doctor or conduct a transaction on the Website or mobile app, you will have register on the Website and become a registered user ("Ayusmart User") prior to the completion of any transaction on the Website. To register onto the our services, a user will have to provide information such as his/her name, email address and phone number and create a user name and password. You understand that Ayusmart may introduce a fee for registration on the Website ("Registration Fees"). Registration Fees, if and when introduced shall be non-refundable. Ayusmart may introduce special features which may be made available to Ayusmart Users who pay Registration Fees. Registration is only a one time process and if the Ayusmart User has been previously registered, s/he shall login / sign into his / her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the Website and make sure that others do not have access to it. It is your responsibility to keep your account information current. A Ayusmart User may wish to schedule an appointment through his/her account for his/her family members and friends. While a Ayusmart User will be able to do, please note that such Ayusmart User will be responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.

  2. Interaction on the Website or Mobile apps

    You understand and agree that any interactions and associated issues with the doctors on the Website or mobile apps including but not limited to the medical outcomes and service issues, is strictly between you and the doctors. You shall not hold Ayusmart responsible for any such interactions and associated issues. Ayusmart is not involved in the providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the doctor you interact with. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for doctors, or provision of access to any healthcare professional or doctor on the basis of your specific request, should not be construed as endorsement by this Website of any such particular doctor. Ayusmart shall not be responsible for any breach of service or service deficiency by any doctor or health care provider. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of doctors or other health care providers to fulfil their obligations in any transaction. We advise you to perform your own investigation prior to selecting a doctor or a health care provider.

    Third Party Services:

    You understand that third party services may be made available by the Company on the Website. For example, you may be able find or book an ambulance or schedule a home visit by a doctor through the Website. Please note that in the event you choose to avail any such third party services that are made available on the Website or mobile apps, you will be absolutely and solely responsible for your interactions with such third party service providers. Ayusmart shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you. Ayusmart hereby does not endorse the services of any third party service providers that are made available on the Website or Mobile apps.

    Information Uploaded by You on the Website or Mobile Apps

    You understand that you may have the option of uploading your health / medical information on the Website or mobile app in order to enable your doctor access your previous medical history. While Ayusmart takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the Website is at your own risk. By uploading / sharing / disclosing your medical information on the Website, you hereby give your consent to Ayusmart to store such health / medical information on Ayusmart's servers. Ayusmart will retain such medical / health information you upload on the Website for as long as it is needed to fulfil the service you seek to avail our services. If you delete your account, Ayusmart will delete such medical / health information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

    Sharing of Information Uploaded by You on the Website:

    Unless you specifically consent to share information, medical or otherwise, with either doctors or third party service providers, Ayusmart does not share such information that you upload on the Website or Mobile apps. While Ayusmart takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the Website or is at your own risk. In the event you do not trust Ayusmart with such information, please do not share such information on the Website. While Ayusmart endeavours to protect any information uploaded or shared by you on the Website or by mobile apps, you understand that Ayusmart shall not be held liable or responsible for the loss or damage to such information on the Website. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the Website as a "data room" to store your medical / health records.

    SMS Messages Received From the Website:

    You understand that once you register as a Ayusmart User, you will receive SMS messages from Ayusmart on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the Website or Apps and promotions that are undertaken by Ayusmart. Please note that Ayusmart will send these SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, Ayusmart may also send notifications and reminders to you with respect to appointments scheduled by you for the Services that you have subscribed to on the Website. Please note that while Ayusmart endeavours to provide these notifications and reminders to you promptly, Ayusmart does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the Website or Apps.

    Collection of consultation fees:

    You understand that Ayusmart provides various Services with respect to the System. While some of these Services are provided for free, there are certain Services for which costs will be incurred by you, if you decide to avail such Services ("Paid Services"). Ayusmart may in such event provide billing services on behalf of the doctor or health care professional. Should you wish to avail those Paid Services, you acknowledge that Ayusmart will collect the payment for such Paid Services for and on behalf of the doctor or health care professional providing such clinical services. You acknowledge and confirm that Ayusmart shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of Paid Services, for any reason whatsoever.

  3. No Medical Advice Provided

    Please note that we do not recommend or endorse any doctors, dentists, health care providers, procedures, opinions, or other Information that may appear on the Website. If you rely on any of the Information provided by the Site, you do so solely at your own risk. The Information that you obtain or receive from Ayusmart, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website or mobile apps is for informational and scheduling purposes only. All medically related information comes from independent health care professionals and organizations which are registered with Ayusmart and to whom certain specific terms and conditions apply. These terms and conditions can be accessed http://ayusmart.com/termsofuse/fma

    The Information provided on the Website or mobile app in any other communications from or provided through Ayusmart is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of advice that you may have obtained through the Website. Your use of Information provided on the Website is solely at your own risk. Nothing stated or posted on the Website or available through any Services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.

    4. Termination

    The Company reserves the right, in the event you breach these Terms of Use stipulated herein, to suspend and / or terminate your access to the Website with or without notice to you. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your access to the Website. Upon suspension or termination, your right to procure the Services on the Website shall immediately cease and the Company reserves the right to remove or delete your information that is available with the Company, including but not limited to login and account information.

    5. Limitation of Liability

    1. You expressly understand that under no circumstances, including, but not limited to, negligence, shall the Company be liable to you or any other person or entity for any direct, indirect, incidental, special, remote or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to:

    1. the use or the inability to use the Website and / or Services; or

    2. the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Website and / or Services; or

    3. unauthorized access to or alteration of your transmissions or data; or

    4. any other matter relating to the Website and / or services.

    2. To the fullest extent permitted by law, in no event will the Company or its affiliates be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, whether or not the Company has been warned of the possibility of such damages. Notwithstanding anything to the contrary in these Terms of Use, the Company's liability under these Terms of Use shall in no event exceed the Service fee amounts collected from you by Ayusmart, but excluding any amounts collected by it for and on behalf of the doctor or health care professional as a collection agent, for the provision of any clinical service by such professional.

    7. By Using This Website or mobile apps You Represent And Warrant That:

    1. You are 18 years of age or older and that your use of the Website shall not violate any applicable law or regulation;

    2. All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information;

    3. Your registration on the Website or mobile apps is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.

    4. Your personal and non-commercial use of this Website shall be subjected to the following restrictions:

    1. you may not modify any content of the Website;

    2. you may not decompile, reverse engineer, or disassemble the content, or

    3. you may not remove any copyright, trademark registration, or other proprietary notices from the Website. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.

    5. You will not:

    1. use the Service available on the Website for commercial purposes of any kind; or

    2. use the Website and / or services in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company's sole discretion.

    6. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or the Services.

    7. You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming", "spamming","flooding","trolling","phishing" and "griefing" as those terms are commonly understood and used on the Internet.

    8. You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

    9. The Company cannot and will not assure you that other Ayusmart Users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between you and the Company, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

    10. All information, content and material contained in the Website and / or Services are the Company's intellectual property. All trademarks, services marks, trade names, and trade dress are proprietary to the Company. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Company's express written permission.

    11. You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by the Company and different terms of use and privacy policies may apply. By accessing links to other sites, you acknowledge that the Company is not responsible for those sites. The Company reserves the right to disable links from third-party sites to the Website, although the Company is under no obligation to do so.

    12. You expressly understand and agree that:

    1. The information, content and materials on this Website and / or Services are provided on an "as is" and "as available" basis. The Company and all its subsidiaries, affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement.

    2. The Company does not warrant that the functions contained in content, information and materials on the Website and / or Services, including, without limitation any third party sites or services linked to the Website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Website or the servers that make such content, information and materials available are free of viruses or other harmful components.

    3. Any material downloaded or otherwise obtained through the Website and / or Services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.

    13. You hereby indemnify, defend, and hold the Company, the Company's distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the Website.

    14. You also agree for Terms and contitions which can be accessed http://ayusmart.com/termsofuse